Well-run buildings don't need chasing.
Consistent onsite management, proactive maintenance, and reporting that surfaces issues before they escalate.
Well-run buildings are rarely accidental.
A strata committee is responsible for one of the most significant assets most owners will ever hold. The building manager you appoint determines whether that responsibility feels manageable or overwhelming. When defects aren’t followed through, compliance obligations surface without warning, or contractor costs can’t be explained, it falls on the committee. That’s not how it should work. A good building manager means the building is looked after, the record is kept, and the committee is informed — not left to find out the hard way.
The best-run buildings are the ones nobody has to chase.
Problems found early, logged properly, and followed through to resolution.
Obligations tracked and current, from essential services and fire safety through to recent strata law reforms.
The building manager assigned to your building is on site, scheduled, and accounted for.
Transparent contractor relationships, clear reporting, no hidden arrangements.
Continuity
For new developments, continuity can begin before settlement. Held coordinates pre-settlement inspections, purchaser communication, defect documentation and handover, creating an operational record before residents move in. By the time ongoing management begins, we already understand what has been resolved, what still needs attention and where continued monitoring will be required.
For established buildings, the same principle applies. We get across the history early, so the building is managed with context from day one, not months spent catching up.
Transparency
Every contractor Held engages is vetted properly, licences verified, insurance confirmed, expectations documented in writing.
We don’t take referral fees. We don’t receive kickbacks. We don’t profit from contractor recommendations. If a contractor offers anything to our team, it goes on the gifts and hospitality register.
For new developments, Held can become involved before settlement to coordinate purchaser inspections, document defects and support an orderly transition into occupation. We manage inspection bookings, purchaser communication, defect recording and follow-up, working with the developer and builder to maintain a clear record of what has been identified, rectified and remains open. This can continue through key handover, the defect liability period and into ongoing building management.
Maintenance is planned ahead of failure, not after it. We track what needs doing, when it’s due, and what it will cost — so the committee is informed and the capital works fund isn’t caught short.
Obligations are tracked across all current legislation — from essential services and fire safety through to recent strata law reforms. Monthly reporting covers what’s been done, what’s outstanding, and what the committee needs to act on. You’ll know before it becomes an issue.
Common area inspections, contractor supervision, building system monitoring, resident communication, and incident response. The day-to-day work that keeps the building running — managed on site, reported monthly.
Strata plans & BMCs under management
Average building tenure
Contracted hours delivered
Managing residential buildings
Hills Showground Village
Appointed during the defect liability period on an institutionally owned BTR asset. At the point of appointment, stakeholder misalignment between the asset owner, operator, and builder had created a backlog with no agreed process for resolution.
Within one week, a shared operational framework had been established across all stakeholders, including defect prioritisation, builder coordination and reporting protocols.
Approximately 4,000 defects were identified and logged across common and lot property. Around 97% were closed within four months, including a shutdown period. Resident communication was managed throughout — issues were tracked and residents updated, not left to follow up.
The team is friendly, easy to deal with, and genuinely cares about residents and the buildings. Communication is always clear and consistent, and when something comes up it’s followed up quickly.
Speak with our team about your asset.
We particularly value their professional, solutions-focused team who are approachable and genuinely committed to the long-term success of the scheme. We have no hesitation in recommending Held as a reliable and capable building management provider for any strata owners corporation in Sydney.